Newsletter

Issue 19 - Spring/Summer 2007

News and Information From

Reid Hamilton Insurance Brokers

Thank You for Your Kind Comments

It means a huge amount to us that so many of our customers take the time and trouble to write kind comments about the service we provide. We really can’t thank you enough for the following remarks:

"How nice to always be greeted with smiling faces and efficiency to match. Thank you."
RB, Lancaster.

"I think you are excellent – that is why I still use you when I live hundreds of miles away."
SCW, Alfreton.

"My car was handed back to me in perfect condition. I was very pleased with it."
VW, Lancaster.

"Just your usual efficient selves – I blame Duncan personally! Excellent service – well done."
TB, Morecambe.

"Your staff are always efficient and friendly."
WE, Heysham.

"We just want to thank the staff very much for their help with everything and keeping us informed with what was going on. It was a very bad time but we were very grateful for all your help."
FN, Preston.

Thank you all very much!

Who Can I Turn To?

Many of you will know our staff fairly well by now but we hope that you find it useful that we often feature the Reid Hamilton Team in our Newsletters, so you know who does what and who to contact. Our business is divided into teams and these are shown below. The exception to the rule is Louise Boow, our most adaptable and versatile member of staff, who manages to combine working with Jane, processing payments and reconciling accounts, with marketing and new business development. She also assists the Commercial and Claims Team and, when needed, can turn her hand to personal insurance as well.

Personal Insurance Team: dealing with Private Car, Household, Travel and other personal insurance (Motorcycle, Caravan, Boat, Breakdown etc).

From left to right:
Carole Ellis (Team Leader);
Carla Morris;
Sarah Lee;
Laura Simpson

Commercial and Claims Team: dealing with small to medium sized businesses including Commercial Combined, Fleet, Motor Trade, Liability, Commercial Vehicle, Property Owners, Shops, Offices, Hotels, Residential Let Property etc.

From left to right:
Eve Bennett BA (Hons) (Team Leader);
Fiona Barton Cert CII;
Carrie McIntosh BA;
Margaret Rothwell

Management Team: dealing with larger corporate clients, compliance, accounting, training and competence assessment and general management and supervision.

From left to right:
Duncan Woodcock (Managing Director); Jane Woodcock BSc (Hons) (Company Secretary); Mark Whiteman (Director); Carol Green (PA to MD); Louise Boow Cert CII (PA to Directors)

Opening Hours

May we just remind you all that our office now closes at 4:00pm every Friday. Outside office hours please be assured that we continue to offer a 24 hour service. Either Duncan or Mark is "on call" at all times, and the current emergency telephone number can be found by ringing our normal telephone number and listening to the recorded message. This is, of course, intended for genuinely urgent matters and it is not possible to issue cover-notes, offer quotations or place cover outside normal office hours.

And Finally...

New customer to insurance broker:
"If I take this policy out with you and make a claim tomorrow for the total loss of my building by fire, what am I likely to get?"

Broker:
"Probably about five years!"